Every template in the More Than Mentoring library, in one bundle. Thirty-two files, sixty-plus pages of email templates, and everything in between – covering the full client journey from first meeting to annual review.
This is the complete set:
Loan Application Documents – Application Preparation Checklist, Broker Notes, and Post Client Meeting Notes to keep your application process tight and consistent.
Client Documents – seven plain English documents to send clients at the right moment, covering timelines, the loan process, account structuring, and settlement tips.
Letter Library – eleven lender-ready letter templates for the situations that always seem to need a letter. Employment, gift funds, inheritance, living at home, pre-approval, and more.
Email Library – sixty pages of email templates covering every stage of the client journey. Welcome emails, application updates, approvals, client education, annual reviews, and everything in between.
If you were to buy each bundle separately, at full price, you'd pay $288.
All files are provided as editable Word and Excel documents, ready to brand and make your own.
Sixty pages of ready-to-use email templates covering every stage of the client journey, from first contact through to settlement and beyond. Stop writing the same emails from scratch and start spending that time where it actually counts.
This includes:
Welcome Email Templates (4 pages) – templates for welcoming new clients to your business, available in both a team version and a solo broker version.
AIP and Pre-Approval Emails (7 pages) – everything you need to communicate AIP and pre-approval outcomes to your clients clearly and professionally.
Application and Process Emails (11 pages) – templates covering the full application journey, from lodgement through to keeping clients updated along the way.
Approval and Settlement Emails (9 pages) – templates for communicating unconditional approval, settlement preparation, and post-settlement follow-up.
Client Education Emails (14 pages) – a comprehensive set of templates for educating clients on key topics throughout the process, in plain English they'll actually understand.
Formal Offer Templates for Clients (3 pages) – ready-to-use templates to give to your clients to use when making an offer on a property.
Feedback and Review Emails (3 pages) – templates for requesting feedback and Google reviews at the right moment, without sounding pushy.
Annual Review Templates (9 pages) – eight templates you can use yourself or give to a junior on your team, so they can conduct annual reviews for your clients, each provided with a worked example and a blank version ready to customise.
All files are provided as editable Word documents, ready to brand and make your own.
Eleven ready-to-use letter templates covering the most common situations where you need a professional, lender-ready document fast. These are the letters brokers spend way too long writing from scratch – now you don't have to.
This includes:
Accountants Letter – Not Trading Entity – for clients whose accountant needs to confirm a company or trust is not actively trading.
Employment Letter – Standard – a clean template for clients who need their employer to confirm their employment details for a lender.
Employment Letter – Maternity Leave – for clients currently on maternity leave who need confirmation of their return-to-work arrangements.
Employment Letter – Working Remotely – for clients whose employment arrangements include working from home or remotely.
Financial Planner Letter – Evidence of Equity Release – for clients who need their financial planner to confirm the purpose of an equity release.
Gift Letter Statutory Declaration – for clients receiving a gifted deposit, confirming the funds are a genuine gift with no repayment required.
Inheritance Letter – for clients using inherited funds as part of their deposit or purchase funds.
Living at Home Letter – for clients living with family rent-free who need to confirm their living arrangements to a lender.
Loan Letter – a general-purpose letter template for clients who need to explain or confirm loan details to a lender.
Pre-Approval Letter – a professional letter to provide clients with confirmation of their pre-approval status.
Withdraw Branch Application Letter – for clients or brokers who need to formally withdraw a branch-lodged application.
All files are provided as editable Word documents, ready to brand and make your own.
Three ready-to-use files to keep your application preparation process consistent, professional, and easy to hand off to your team. This Includes:
Application Preparation Checklist – a structured Excel checklist to make sure nothing gets missed before you submit an application. MTM’s offshore staff use this checklist for every single file, before the application is finalised and sent to the client for e-signature. This is saved to the clients file.
Broker Notes – a clean, consistent format for capturing everything you need to add into the application notes, including everything you’ll need to remain compliant.
Post Client Meeting Notes (Broker to Client Partner) – a handover template for the broker to use immediately after the client meeting. This outlines everything the broker and client spoke about, and gives next steps from broker to client partner or broker assistant after a meeting. Keeps your team on the same page without the back-and-forth.
All files are provided as editable Word and Excel documents, ready to brand and make your own.
Seven ready-to-use documents to send to your clients at the right moment in the loan process. These are the documents that answer the questions clients always ask – before they even have to ask them.
This includes:
Guide to Structuring Your Accounts – helps clients understand how to set up their banking to work in their favour before and after settlement.
The Loan Process – a plain English overview of what happens from application through to settlement, so clients know what to expect and when.
Timeline – Borrowing to Build – a step-by-step timeline for clients going through a construction loan, from land purchase to final draw-down.
Timeline – Borrowing to Buy – a step-by-step timeline for clients purchasing an established property, from application to settlement.
Timeline – Borrowing to Buy (ACT) – the same purchase timeline adapted for ACT-specific conveyancing requirements.
Timeline – Borrowing to Refinance – a step-by-step timeline for clients refinancing an existing loan, from application to settlement.
Tips for Signing Loan Documents – a practical guide to help clients get their loan documents right the first time, avoiding delays at settlement.
All files are provided as editable Word documents, ready to brand and make your own.
Nine hours of focused, one-on-one mentoring with me – structured around what you need.
We'll work through your specific challenges, build on your strengths, and create real, practical change in the way you run your business. Minimum 30 minutes per session, maximum flexibility on how you use the time.
This block suits brokers who are serious about levelling up and want the time and space to do it properly.
A note on fit – I work best with brokers who are past the basics. If you're looking for help with data entry, AOL submissions, valuations, or pricing, I'm honestly not your person – I haven't done that stuff in years. But if you want to talk about how I got to the point of having a team do it for me? That's exactly where I can help. Business growth, confidence, complex scenarios, systems, strategy – that's my wheelhouse. New to broking but coming in with solid business experience? Let's talk.
Once you've purchased, I'll give you a call within 1 business day so we can map out a schedule that works for us both.
All sessions are conducted via Teams. Block hours are valid for 6 months from date of purchase.
Intensive Block – 12 Hours – $2,597
Twelve hours of one-on-one time is where real transformation happens.
This block is for the broker who is done with average and ready to build something they're genuinely proud of. We'll go deep – on your systems, your confidence, your scenarios, your business strategy, and whatever else is holding you back.
Minimum 30 minutes per session. Use the time however you need it. I'll be there.
A note on fit – I work best with brokers who are past the basics. If you're looking for help with data entry, AOL submissions, valuations, or pricing, I'm honestly not your person – I haven't done that stuff in years. But if you want to talk about how I got to the point of having a team do it for me? That's exactly where I can help. Business growth, confidence, complex scenarios, systems, strategy – that's my wheelhouse. New to broking but coming in with solid business experience? Let's talk.
Once you've purchased, I'll give you a call within 1 business day so we can map out a schedule that works for us both.
All sessions are conducted via Teams. Block hours are valid for 6 months from date of purchase.
Six hours of one-on-one time with me, used however works best for you. Minimum 30 minutes per session – beyond that, you decide the format.
You might do a 90 minute session every fortnight. Or a couple of 30 minute check-in’s each week. Or a mix of both. It's completely up to you.
This block suits brokers who want consistent support over a period of time – someone in their corner as they work through challenges, build new habits, or grow their business.
A note on fit – I work best with brokers who are past the basics. If you're looking for help with data entry, AOL submissions, valuations, or pricing, I'm honestly not your person – I haven't done that stuff in years. But if you want to talk about how I got to the point of having a team do it for me? That's exactly where I can help. Business growth, confidence, complex scenarios, systems, strategy – that's my wheelhouse. New to broking but coming in with solid business experience? Let's talk.
Once you've purchased, I'll give you a call within 1 business day so we can map out a schedule that works for us both.
All sessions are conducted via Teams. Block hours are valid for 6 months from date of purchase.
Sometimes you just need 90 minutes with someone who gets it.
Whether you've got a complex scenario you can't crack, a business problem you're going around in circles on, a fresh set of eyes on something, or you just need to talk to someone who's been there – this session is for you.
We'll use the time however is most useful to you. You bring the problem, I'll bring 16 years of experience and zero judgement.
A note on fit – I work best with brokers who are past the basics. If you're looking for help with data entry, AOL submissions, valuations, or pricing, I'm honestly not your person – I haven't done that stuff in years. But if you want to talk about how I got to the point of having a team do it for me? That's exactly where I can help. Business growth, confidence, complex scenarios, systems, strategy – that's my wheelhouse. New to broking but coming in with solid business experience? Let's talk.
Once you've purchased, I'll give you a call within 1 business day so we can find a time that works for us both.
This is a single 90 minute session. If you find yourself wanting more, you can always upgrade to a block.
Living expenses can make or break a deal – and if you get them wrong, you're not just losing the loan, you're risking your compliance, AND you’ll look like a numpty to your client.
In this video I'll cover:
How I calculate living expenses using bankstatements.com and Frollo
How to have the conversation with your client when their living expenses are high – without losing the deal or the relationship
How to get living expenses as low as possible on paper, while still being compliant
When NOT to change living expenses – because sometimes the answer is just no, and you need to know when that is
This is one of those topics that sits right at the intersection of good broking and good compliance – and getting it right protects both your client and your business.
In this video I walk you through two real Equifax reports – my own, and a client's report with a default and missed payments (fully redacted) – so you can see exactly what everything means in real life, not just in theory.
I'll cover:
How to read an Equifax credit report and what each section actually means
How to identify defaults, missed payments, and enquiries – and how lenders view each one
What advice to give a client when their report isn't clean – and how to actually help them fix it (and how to use this moment to build trust and become the broker they remember)
I have heard from my clients that a lot of brokers see a bad credit report and basically tell the client to eff-off. That's not okay, and it's also a massive missed opportunity. The brokers who sit with clients and help them work through it, and give them a plan, are the ones who get a call back in 12 months when it's fixed.
Be that broker.
Everyone assumes an offset account is always a good idea. But is it actually worth it for your client – or are the extra fees and potentially higher rate eating into the savings?
In this video I’ll cover:
How to calculate offset savings vs the extra fees and possible higher interest rate
When to suggest multiple offsets and why
Difference between offset and redraw (especially useful for clients with investment lending)
How an offset account works when linked to an IO loan vs a P&I loan
Offsets on fixed and variable loans
By the end you'll be able to have this conversation with confidence.
Yep. I said it. SMSF loans are easy. Even easier than a standard PAYG first home buyer – I promise.
In this video I walk you through a two-part scenario: a PAYG client who buys their first investment property inside their SMSF, then comes back 12 months later ready to buy a second. I show you the documents you need, how to use the SMSF calculator, and what documents the clients need to supply.
I'll also touch on how lenders assess SMSF income for a self-employed client.
By the end you'll have a clear, repeatable process for handling SMSF deals with confidence – and a very good reason to stop referring them away.
I failed accounting in school. Oh the irony! Because after 16 years of reading hundreds of company tax returns, my accountant tells me I’m pretty good at it!
In this video I walk you through as set of company financials (details redacted), showing you exactly how to read a company tax return, identify director wages, addbacks, and how this income flows through to the directors, onto their personal tax returns, via a trust.
Real documents. Real numbers. No guesswork.
In this video I walk you through a real (fully redacted) client file, showing you exactly how to read the documents, identify the right income figures, spot add-backs, and calculate the number you need to present to a lender with confidence.
I'll also show you how I plug these details into Quicklii so you can see exactly how it flows from document to serviceability assessment.
And I'll show you how to spot the difference between a sole trader's tax return vs a self-employed applicant who runs their business through a company – plus some questions to ask when you're unsure that will position you as the expert and make you look smart AF.
In this video I walk you through exactly how a bridging loan works, how lenders calculate peak debt and end debt, and which are my go-to lenders for bridging.
I'll also walk you through the bridging calculator I use, and the questions to ask, so you can run the numbers confidently with your client.
Once you understand the mechanics, bridging loans stop being scary and start being a genuinely useful tool in your arsenal.
In this video I walk you through exactly how a family guarantee works – who the guarantor is, what they're actually guaranteeing, how lenders assess the deal, and what needs to happen for the guarantee to be released down the track.
I'll also cover when a family guarantee actually makes sense, when it doesn't, and the conversations you need to have with both the borrower and the guarantor before you go anywhere near an application.
Because when it's structured right, a family guarantee can open doors that would otherwise stay shut. And when it's not – it can create a mess that's hard to unwind.
In this video I walk you through a hypothetical scenario which follows a home buyer as they build a portfolio up to 5 investment properties - and what that looks like after holding them until retirement.
We cover how to calculate usable equity, how to avoid common structuring mistakes, and how to have the equity conversation with clients in a way that actually makes sense to them.
I’ll also give you some tips on how best to approach this from a servicability perspective.
If you want to be the broker your clients call when they're ready to build wealth – this one's for you.
Everyone tells you to pay off your home loan as fast as possible. And on the surface, that makes sense – less debt, less stress, right?
Not always.
In this video I walk you through the scenarios where aggressively paying down your home loan can actually work against you – particularly if you ever plan to turn your home into an investment property, build a portfolio, or access equity down the track.
This is one of those things that's rarely explained upfront, but can have a significant impact on your client's financial position for years to come.
Once you understand it, you'll know what questions to ask your clients upfront.
This video is Part 2 of the Investment Property Structure series – please watch How to Structure a Simple Investment Property Purchase before this one, as this video picks up where that one left off and won't make as much sense without it.
In this video I walk you through the same deal structure, but this time with LMI – showing you exactly how the numbers change when your client is borrowing above 80% LVR.
In this video I walk you through one of the most common – and costly – structuring mistakes brokers make: cross-securing properties.
I break down exactly what cross securitisation is, how it happens, why lenders love it (and why your clients shouldn't), and the long-term consequences it can have on your client.
You'll also learn how to spot it when it's already happened, and what you can do about it.
This is the kind of thing that separates a good broker from a great one – and once you understand it, you'll never look at a multi-security deal the same way again.
In this 8.5 minute video, I walk you through how to structure an investment property purchase properly – ensuring the loans remain stand alone (not cross-secured).
I break down the numbers exactly how I would with a client – including purchase costs and true holding costs – then show you how to clearly explain both pre- and post-tax weekly shortfalls.
From there, I take it one step further and show how to use those post-tax holding costs to work out the capital growth the property needs to achieve to actually be a worthwhile investment.
Most brokers stop at structuring the deal.
This is where you separate yourself – by showing clients the real cost to hold and what the property actually needs to deliver.
This is the practical, client-facing way to explain strategy – not just the theory.
Every broker has a “too hard” basket.
Those scenarios where you think, “That’s probably doable… but it’s going to be messy.” So the deal gets referred away, quietly disappears, or worse - you take it on and spend 90% of your time trying to figure it out while the rest of your clients get the scraps of your attention.
This course is about opening that basket and working through the scenarios that often intimidate brokers - SMSF lending, trust structures, and self-employed clients.
These deals aren’t impossible. They just require a deeper understanding of how lenders assess risk, how structures work, and how to ask the right questions before you start.
We’ll break down the key concepts, run through practical examples, and look at how to approach these files with confidence rather than hesitation.
Because when you understand the moving parts, these deals stop being scary - and start becoming opportunities.
2026 Course Dates
Start Date: Tuesday 3 November
Format: 3 x 90 minute group sessions, fortnightly Time: 1:00pm – 2:30pm AEST
Session dates:
Tuesday 3 November
Tuesday 17 November
Tuesday 1 December
Minimum 3 participants required. If numbers are too low, you'll be offered a full refund, a transfer to another course, or a place in the next Too Hard Basket intake.
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One thing to note – this course is only worth your money if you're ready to show up, do the work, and implement what you learn. Here's what I'd like you to commit to:
Do the homework. I know you're a busy broker, so I'm not going to ask for much – but if you don't practise this stuff, you won't retain it, and you're throwing your money away.
Participate and share with the group. The more interactive the sessions are, the more fun we'll all have – and your brain will retain a lot more.
Be willing to step outside your comfort zone. Don't worry – we won't be doing any dancing or eye-gazing exercises. What I mean is, speak up and ask questions even if you think they might be dumb ones. There are no stupid questions. And when you do, you give everyone else in the group permission to do the same.
If you can commit to those three things – let's go.
Hate networking? Same. So let’s build your lead flow the right way - by giving real value, consistently, with zero expectation of a deal.
You’ll learn how to treat every client (and every maybe-client) like your nana, who’s about to do a $3 million loan with you.
We’ll refine your process from application to settlement (and beyond) so it’s smooth, easy, and built on integrity.
Because the truth is, around 70% of new business comes from repeat clients or referrals - and that only happens when you’re excellent every single time.
2026 Course Dates
Start Date: Tuesday 23 June
Format: 3 x 90 minute group sessions, weekly Time: 1:00pm – 2:30pm AEST
Session dates:
Tuesday 23 June
Tuesday 7 July
Tuesday 21 July
Minimum 3 participants required. If numbers are too low, you'll be offered a full refund, a transfer to another course, or a place in the next Need Leads? intake.
—
One thing to note – this course is only worth your money if you're ready to show up, do the work, and implement what you learn. Here's what I'd like you to commit to:
Do the homework. I know you're a busy broker, so I'm not going to ask for much – but if you don't practise this stuff, you won't retain it, and you're throwing your money away.
Participate and share with the group. The more interactive the sessions are, the more fun we'll all have – and your brain will retain a lot more.
Be willing to step outside your comfort zone. Don't worry – we won't be doing any dancing or eye-gazing exercises. What I mean is, speak up and ask questions even if you think they might be dumb ones. There are no stupid questions. And when you do, you give everyone else in the group permission to do the same.
If you can commit to those three things – let's go.
Being a great broker isn't just about knowing policy or structuring deals well. It's about running a tight ship behind the scenes so every client gets the same high-quality experience, every single time.
In The Workflow Warrior, we break down the workflows that keep a brokerage running smoothly – from the moment a client first makes contact, right through to settlement and beyond.
This course is based on the real systems we've built and refined inside MTM over many years.
You'll learn how to take the chaos out of your day, reduce errors, and create clear, repeatable processes that make life easier for you, your team, and your clients.
2026 Course Dates
Start Date: Tuesday 8 September Format: 3 x 90 minute group sessions, fortnightly Time: 1:00pm – 2:30pm AEST
Session dates:
Tuesday 8 September
Tuesday 22 September
Tuesday 6 October
Minimum 3 participants required. If numbers are too low, you'll be offered a full refund, a transfer to another course, or a place in the next Workflow Warrior intake.
—
One thing to note – this course is only worth your money if you're ready to show up, do the work, and implement what you learn. Here's what I'd like you to commit to:
Do the homework. I know you're a busy broker, so I'm not going to ask for much – but if you don't practise this stuff, you won't retain it, and you're throwing your money away.
Participate and share with the group. The more interactive the sessions are, the more fun we'll all have – and your brain will retain a lot more.
Be willing to step outside your comfort zone. Don't worry – we won't be doing any dancing or eye-gazing exercises. What I mean is, speak up and ask questions even if you think they might be dumb ones. There are no stupid questions. And when you do, you give everyone else in the group permission to do the same.
If you can commit to those three things – let's go.
This course complements The Workflow Warrior by focusing on the tools that power your workflows. When the right templates sit inside the right process, your business becomes more efficient, more consistent, and far less stressful to run.
As part of this course, you’ll receive the full set of templates we use at MTM - ready for you to adapt and use in your own business.
The Template Treasury is a deep dive into the exact templates that support a smooth, professional brokerage. From first enquiry to post-settlement follow-up, you’ll learn how to build a library of go-to messages, explanations, and processes that make your day-to-day work faster and easier.
Instead of rewriting the same emails over and over again, you’ll have a set of proven templates that help you communicate clearly with clients, referral partners, and your team - while still sounding like you.
2026 Course Dates
Start Date: Thursday 10 September
Format: 3 x 90 minute group sessions, fortnightly Time: 1:00pm – 2:30pm AEST
Session dates:
Thursday 10 September
Thursday 24 September
Thursday 8 October
Minimum 3 participants required. If numbers are too low, you'll be offered a full refund, a transfer to another course, or a place in the next Workflow Warrior intake.
—
One thing to note – this course is only worth your money if you're ready to show up, do the work, and implement what you learn. Here's what I'd like you to commit to:
Do the homework. I know you're a busy broker, so I'm not going to ask for much – but if you don't practise this stuff, you won't retain it, and you're throwing your money away.
Participate and share with the group. The more interactive the sessions are, the more fun we'll all have – and your brain will retain a lot more.
Be willing to step outside your comfort zone. Don't worry – we won't be doing any dancing or eye-gazing exercises. What I mean is, speak up and ask questions even if you think they might be dumb ones. There are no stupid questions. And when you do, you give everyone else in the group permission to do the same.
If you can commit to those three things – let's go.
We’ll cover purchases, refinances, and equity releases, plus how to explain the “why” behind every recommendation so clients actually get it.
We’ll also walk through scenarios to teach you how to calculate offset savings, LMI, and learn how to work out if a rate lock is worthwhile – the kind of detail that turns you from “just another broker” into a trusted pro.
It’s about mastering the simple stuff, so you can deliver consistency, clarity, and real confidence with every deal.
2026 Course Dates
Start Date: Thursday 25 June
Format: 3 x 90 minute group sessions, fortnightly Time: 1:00pm – 2:30pm AEST
Session dates:
Thursday 25 June
Thursday 9 July
Thursday 23 July
Minimum 3 participants required. If numbers are too low, you'll be offered a full refund, a transfer to another course, or a place in the next Scenario School – Foundations intake.
—
One thing to note – this course is only worth your money if you're ready to show up, do the work, and implement what you learn. Here's what I'd like you to commit to:
Do the homework. I know you're a busy broker, so I'm not going to ask for much – but if you don't practise this stuff, you won't retain it, and you're throwing your money away.
Participate and share with the group. The more interactive the sessions are, the more fun we'll all have – and your brain will retain a lot more.
Be willing to step outside your comfort zone. Don't worry – we won't be doing any dancing or eye-gazing exercises. What I mean is, speak up and ask questions even if you think they might be dumb ones. There are no stupid questions. And when you do, you give everyone else in the group permission to do the same.
If you can commit to those three things – let's go.
This is where we dig into the more complex scenarios – structuring loans across larger property portfolios, using equity to grow, and ensuring loans are set up in a way where your clients stay in control.
We'll cover how to structure loans for tax efficiency, explore family equity and bridging loans, and unpack the many flavours of construction lending that land on your desk. You'll also get practical insight into trust lending, debt recycling strategies, and when a substitution of security actually makes sense.
Each session includes discussion, Q&A, and homework to help you implement what you've learned. Session notes are provided after each session.
One thing to note – this course is only worth your money if you're ready to show up, do the work, and implement what you learn. Here's what I'd like you to commit to:
Do the homework. I know you're a busy broker, so I'm not going to ask for much – but if you don't practise this stuff, you won't retain it, and you're throwing your money away.
Participate and share with the group. The more interactive the sessions are, the more fun we'll all have – and your brain will retain a lot more.
Be willing to step outside your comfort zone. Don't worry – we won't be doing any dancing or eye-gazing exercises. What I mean is, speak up and ask questions even if you think they might be dumb ones. There are no stupid questions. And when you do, you give everyone else in the group permission to do the same.
If you can commit to those three things – let's go.
2026 Course Dates
Start Date: Tuesday 14 July Format: 3 x 90 minute group sessions, fortnightly Time: 1:00pm – 2:30pm AEST
Session dates:
Thursday November 5
Thursday November 19
Thursday December 3
Minimum 3 participants required. If numbers are too low, you'll be offered a full refund, a transfer to another course, or a place in the next Scenario School – Level Up intake.
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